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From Paper Piles to Posted Revenue

How a Leading Durable Medical Equipment Supplier Automated Correspondence and Transformed Its Back Office

The Challenge

For large DME suppliers, managing correspondence isn’t just a workflow issue. It’s a revenue risk.

Every day, thousands of documents arrive: audit letters, appeals, authorizations, returned mail, and notices related to deceased patients or denied claims. Without a reliable way to process and route this information quickly, critical deadlines are missed, audit responses are delayed, and revenue slips through the cracks.

One of the nation’s largest DME providers had an OCR-based solution in place for paper EOB conversion, but it didn’t go far enough. Their system couldn’t capture, classify, or route the wide variety of payer correspondence they received. Key documents sat in folders or were emailed between departments, causing delays and compliance risks.

As audit activity increased following the end of the public health emergency, the stakes grew even higher. CMS audits, for example, often require responses within 45 days, a deadline this provider was at risk of missing due to manual processes and a lack of document visibility.

The Solution

The provider partnered with MediStreams to implement a comprehensive Correspondence Automation solution to support its complex document environment at scale.

Key capabilities included:

The Bottom Line

For DME providers handling high volumes of payer correspondence, automation isn’t a nice-to-have; it’s a competitive advantage. MediStreams delivered an end-to-end solution that not only reduced manual effort and lockbox errors but also unlocked revenue that was buried in documents no one had time to sort.

About MediStreams

MediStreams accelerates remittance posting, reduces manual processes, and significantly cuts overhead costs for healthcare providers. With a focus on innovation and customer satisfaction, MediStreams provides comprehensive remittance processing services tailored to the unique needs of healthcare organizations. MediStreams’ services include Paper Conversion, Reconciliation, and Medical Lockbox. For more information, visit www.MediStreams.com.

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