Leadership

A seasoned team of industry professionals leads MediStreams

The founders of MediStreams each bring unique skills, resources and experience needed to guide the company and to successfully execute the company’s business plan.

Our staff includes a wide range of expertise and talents. Here are highlights of a few team members:

James T. Coyle, Jr., CEO and Co-Founder

Jim is the founder and CEO of PaperHost, a web based document management services company. Jim has 30+ years of experience in design, development and deployment of successful document management solutions for a variety of industries. He now serves in a similar capacity for MediStreams and brings medical banking and document management experience to the team. PaperHost is now a division of MediStreams.  He is a graduate of Washington and Lee University with a B.S. Physics/Engineering and Georgia Tech with a M.S. in Computer Science.

John A. Koch, COO and Co-Founder

John has 18 years of experience in healthcare revenue cycle. His career began working for a small healthcare technology company as an analyst; progressing to manager; then to manager of all operational functions. His focus and expertise grew in areas of customer service, product development, vendor management, implementations and technical sales. His vision of a better solution developed with MediStreams and he is now putting his years of experience and knowledge to work. John graduated from Georgia Tech with a B.S. in Business Management.

Zemetra Felton, PMP, Director of Project Management

Zemetra is responsible for management of complex and specialized projects, technical support, product expansions, and implementations for our largest national bank reseller’s customers. Zemetra has over 18 years of healthcare experience with first-hand knowledge and expertise working in a similar role as a Senior Implementation Consultant for a competitor. In that role, she was instrumental in the development and expansion of key remittance automation services for the bank and their healthcare team. Zemetra holds a bachelor’s degree from Brenau University. She is a current member of the Project Management Institute and is a certified Project Management Professional.

Kimarah Macon, Director of Implementations

Kimarah has over 20 years of healthcare experience in Revenue Cycle Management. Her career spans from a small healthcare company as an Administrative Assistant, progressing to Customer Service to Senior Healthcare Implementation Consultant for a large financial institution.  Her experience and knowledge for implementing automated solutions for small to complex hospitals and other healthcare providers brings additional depth to the MediStreams Implementation teams. 

Dawn L. Bundy, Director of Operations

Dawn has 15 years of direct healthcare experience, ranging from pharmaceutical to revenue cycle management. As one of the first key employees of MediStreams, Dawn has held and shaped many of the roles within MediStreams. Dawn currently is the Director of Daily Operations; responsible for all daily service deliverables, vendor management, quality metrics and day to day business operations. Her strong background in operational deliverables, payment reconciliation and client services brings a balance of operational commitment, coupled with a strong sense of customer advocacy to the MediStreams Operations team.

Travis Wooldridge, Operations Manager

Travis has 25 years experience in the financial industry, with the majority of that time managing Lockbox Operations. During his career, Travis has a strong focus on risk, customer service, associate satisfaction, and quality. Travis is Six Sigma Green Belt certified and brings extensive operational experience to the team.

Jennifer Miller, Director of Client Services

Jennifer has over 25 years of healthcare revenue cycle experience. Her work with physician practice, vendor, revenue cycle consulting and business management settings has garnered her with a rich understanding of the complexities and challenges that surround revenue cycle success. She believes that the key to solving a problem is first understanding the issue. She works closely with MediStreams’ client partners and thrives on creating solutions that not only meet the demands of the business, but work for the individuals charged with protecting success of the business.

Donna Carr, VP Business Development

Donna works with reseller partners and the internal sales team planning and overseeing new marketing initiatives. With 30+ years experience in sales and marketing, she identifies and develops growth opportunitites to create long-term value for the company from customers, markets, and relationships. Her industry experience spans not only healthcare, but document management, computer graphics technology, lockbox operations, and teaching. She received her Bachelor of Science in Business Education from the University of Georgia.

Jeanne Marvine, National Director of Sales

Jeanne joined MediStreams nine years ago. She works closely with MediStreams reseller partners to bring the MediStreams technology solutions to healthcare billing offices. Her strong communication skills and attention to customer service come from a background in hotel management with both Hyatt and Marriott Hotels. Jeanne considers it her role to be an advocate for what her customers want and to exceed expectations by delivering exceptional service with the MediStreams solutions. Jeanne has a BA in English from California State University East Bay.

Frank Sharpless, Chief Technology Officer

With over 30 years in software development, Frank is responsible for all information technology and software development activities at MediStreams. He has extensive experience as a software and network engineer with a BBA in Business Information Systems from the University of West Georgia.

John M. Annechino, Director of Application Development

John is responsible for the management of the application development team. With his attention to detail and accuracy, he keeps all projects on time; with applications running smoothly and efficiently. He received a Bachelor of Science in Computer Science with Honors from the Rochester Institute of Technology in 2005. John brings to the team his expertise for innovative technology and ideas to enhance our remittance automation solutions.

Gabriela Luca, Director of Technical Product Strategy

With over 18 years in healthcare technology, Gabriela previously worked as a technology implementation consultant for a large banking and financial services corporation. For the past five years she has managed implementations and product development projects for MediStreams. She is a tremendous asset in the setup and delivery of technology solutions; working closely with the MediStreams development teams.

 

Jacklyn R. Parks, Senior VP, Infrastructure

With more than 12 years of IT experience and a passion for customer service, Jacklyn keeps both internal and external customers happy and on the cutting edge of all IT and Database technologies. Jacklyn is dedicated to her primary role ensuring a 99.99% uptime of all customer facing applications and equipment.

Melinda Payne, Production and Human Resource Manager

Melinda is MediStreams’ Swiss Army knife, serving both the people and processes that make our work shine. She manages the production team's document scanning and indexing for our clients across diverse industries. Beyond that, her expertise as human resources and office manager keeps the wheels turning across the entire MediStreams team. Outside her career, she puts her communication skills to work as an interpreter and volunteer with the Deaf Ministry of The Catholic Church of the Transfiguration.

Contact MediStreams

Toll Free: (866) 836-2835
Local: (678) 397-1540
Address: 675 Mansell Rd., Suite 145
Roswell, GA - 30076
Email: info@medistreams.com
 
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