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Incoming documents are automatically sorted as true correspondence. This includes but not limited to denial letters, patient pre-certification, RAC Audits, or appeal letters; as well as any non-EOB paper communication. Easily view and index the documents with information such as payer, patient, document type, and others; then route for appropriate actions or tasks.
Medical correspondence such as denials, patient pre-certifications, and appeal letters are critical to the healthcare revenue cycle workflow. The challenge is where they are stored can be costly and may raise security concerns. All correspondence images received from the provider’s lockbox are loaded into the web portal. This provides the capability to work the correspondence electronically and route items to a user for appropriate tasks. Our web portal indexing tools allow document indexing by patient name, status, document type (appeal, denial, 1099, etc.) and others.
MediStreams helped convert multiple, very challenging problems for my client into painless processes. This project was a success!“
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