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MediStreams Achieves Industry-Leading NPS by Putting Clients First

By Joe Maher, President and CFO, MediStreams

In healthcare payments, every penny matters. Every minute matters, too. Revenue cycle teams are under enormous pressure to do more with less, and they need partners they can count on. At MediStreams, we’ve always believed that the best technology is only as strong as the people behind it.

That belief has been affirmed in a major way:
MediStreams has achieved a Net Promoter Score (NPS) of 73 – one of the highest in the healthcare payments industry.

What Is NPS – and Why Does It Matter?

NPS is one of the most widely used measures of customer satisfaction and loyalty across industries. It’s calculated based on a single, powerful question:

“How likely are you to recommend this company to a friend or colleague?”

Respondents answer on a scale of 0 to 10. Based on their score, they’re grouped into:

• Promoters (9–10): Loyal enthusiasts who will advocate for the brand.

• Passives (7–8): Satisfied but not enthusiastic.

• Detractors (0–6): Unhappy customers who may damage brand reputation.

The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.

An NPS of 0 is considered neutral. Anything above 50 is exceptional.

The average NPS for B2B software companies is 41. ⁽¹⁾ That makes MediStreams’ score of 73 not just strong – but industry-leading.

Why NPS Reflects More Than Satisfaction – It Reflects Trust

In healthcare revenue cycle management (RCM), trust is everything. Our clients aren’t just buying automation tools or remittance solutions. They’re entrusting us with essential workflows tied to cash flow, compliance, and patient experience.

NPS matters because it tells us not only that clients are satisfied, but that they’re willing to vouch for us.

That level of trust isn’t earned through features alone. It’s earned through responsiveness, collaboration, and consistency, the heart of what we mean by a customer-first culture.

What Our Clients Are Saying

Behind every score is a story. When we reviewed the written feedback from our NPS survey, certain themes stood out clearly: responsiveness, partnership, and the sense that our team genuinely shows up.

Here are just a few of the comments we received:

• “MediStreams is always helpful, responsive, and professional – you truly feel like a partner, not a customer.” – Revenue Cycle Director, Regional Health System

• “We never feel like we’re on our own – MediStreams always shows up to support us.” – Cash Applications Manager, National Health System

• “There’s a reason we’ve stuck with MediStreams year after year – you actually care about your customers.” – RCM Executive, Multi-Site Health System

• “It’s clear that customer service is embedded in MediStreams’ culture.” – RCM Director, Regional Hospital

These comments echo what we hear in client interviews, business reviews, and support calls: our customers don’t just appreciate what we do – they value how we do it.

What Drives Our NPS Performance

We attribute our high NPS to several key pillars of how MediStreams operates:

1. Responsive Support with Real People

   When something breaks or changes, our team is there. We don’t hide behind tickets or offshore handoffs. We engage directly with clients to resolve issues quickly through everyday customer support and monthly planning meetings.

2. Collaborative Onboarding

   Go-lives are often the most stressful moment in any implementation. We’ve built a reputation for hitting timelines, adapting to complex environments, and staying hands-on from configuration through launch.

3. Workflow Flexibility for Healthcare Payments

   We understand the challenges of EOB processing, ERA posting, correspondence automation, and more. Our technology is configurable to real-world workflows, not just ideal states.

4. Long-Term Partnership

   We don’t treat clients like transactions. Our Customer Success and Product teams work together to ensure we evolve alongside your needs and grow together.

What Comes Next?

We’re honored by the NPS score, but more than that, we’re motivated by what it represents. In a crowded market of revenue cycle solutions, we’re proud to stand apart for something bigger than product features:

We show up. We listen. We solve. We care.

To every client who took the time to complete our NPS survey: thank you. Your feedback helps us improve, innovate, and stay true to our mission.

If you’re evaluating healthcare payment automation partners, we invite you to experience what makes MediStreams different.

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• Speak with One of Our Experts

Fine print for source cited: ⁽¹⁾ Retently: What is a Good Net Promoter Score?

About MediStreams

MediStreams is a premier provider of automated revenue management systems for healthcare. Purpose-built for the complexity of remittance data, MediStreams ingests remits from any source (lockbox, PDF, EDI), converts them into standardized, posting-ready outputs, and delivers fast, accurate cash application with deep operational visibility. Healthcare providers, clearinghouses, and financial institutions choose MediStreams to automate manual tasks, expedite reconciliation, and protect margins, all with premium-level customer support. Follow us on LinkedIn or learn more at www.MediStreams.com.

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